Refund policy

1. The 14-day money-back guarantee

If NurGuard isn’t right for you, request a refund within 14 calendar days of your initial subscription and we will refund that payment in full — no questions asked. This applies to both the personal plan ($33/month) and the household plan ($77/month).

2. How to request a refund

Within your first 14 days, you can request a refund yourself from Settings → your membership — the fastest way. You can also email [email protected] from the address on your account. You don’t need to give a reason.

Refunds are issued through Stripe to your original payment method. Most arrive within 5–10 business days, depending on your bank.

3. After the 14-day window

Monthly renewals after the initial 14-day window are non-refundable, except where the law of your jurisdiction requires otherwise. You can cancel anytime from your dashboard — cancellation stops future charges, and your membership continues until the end of the current billing period. Your shield is not part of the membership and does not end: the block and the Niyyah Gate stay on after you cancel.

4. What happens when a payment is refunded

When we refund a payment, the membership it paid for ends. Your shield does not turn off — blocking is free and stays on whether or not you are a member, so taking a refund never leaves you unprotected. If the payment was referred by an affiliate, the related commission and charitable reserve allocation are reversed — refunded money never generates earnings for anyone.

5. Disputes and chargebacks

If something looks wrong on your statement, please contact us before opening a dispute with your bank — we resolve refund requests quickly, and a direct refund is faster for you than a chargeback. Accounts that use chargebacks to obtain the service without paying may be suspended.

6. Contact

NurGuard is operated by Rizq Labs AI LLC (Florida, USA). Questions about this policy: [email protected]